I’ve been bouncing close to considering the fact that 9am this morning from Roatan Honduras to Miami by having an unanticipated delay there with flight from Miami to Charlotte nc to start with they said airplane was to scorching , then after we ended up permitted to board they said that they had an excessive amount fuel and had to dump ten,000 lbs immediately after 45 min they made the decision not to do that , we were delayed on choose off, upon our arrival to Charlotte we had to hurry to gate , my wife is handicapped and the attendant had to run pushing her to gate to find that our future flight was delayed 2 1/two hrs .
When checking in at IAH, the staff members behind the AA desk had been all chatting and talking about family vacation. They appear irritated that we had a lot of luggage. The additional operate was getting of their way. This was not the way I predicted to begin my vacation.
The definition of shopper service at American Airlines just isn't defined in any regarded phrases. It does not deal with The client or imply any service in the slightest degree. My daughter, traveling solo, had the the latest working experience of waiting in line at Heathrow so very long to examine in that she missed the checkin by 2 MINUTES although the aircraft was with the gate for another forty five minutes. The agent, And that i use that term generously, necessary she buy One more ticket to get a later on flight in a price of an additional $three hundred. Then proceded to tell her the seat will be assigned at the gate. Alright, difficulty resolved. You believe! When the gate is assigned she goes to get her seat assigned along with the ‘AGENT’ who would not make it possible for her on the first flight cancelled her seat on both of those the main and 2nd flight just after using her income! So she wasn’t off that initial flight however, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she compensated extra cash. Fortunately we ended up in interaction and he or she spoke with a supervisor who unveiled a seat to her. When she asked who experienced cancelled the her reservation, they reported they did not know. This all took place in just a three hour interval. She eventually boarded quarter-hour just before departure, I hope. So my husband and I contacted American Airways to substantiate if she was in the position to get to the plane and who had cancelled her flight, considering the fact that there was a money transaction and no fiscal transaction comes about without a report of who developed it, one would think, for accounting and theft stability uses alone. My partner known as very first and spoke to JAYNE FUENTES, a supervisor who following a extensive conversation gave us NO Information. She couldn't explain to us if my daughter got a seat over the flight, acquired within the aircraft, or who bungled the additional purchase. She truly claimed that ‘They may be open up terminals and they don't register who's booking or accepting payment for the seat reservation.’ That's precise accounting in your case. So my partner thanked her politely for all her help at which place I mentioned JAYNE FUENTES informed us very little she was of no help whatsoever. Then I known as American Airlines and spoke to a different supervisor, JANE GRAY, a person who really should not be allowed to answer phones in a very jail.
Be sure to Observe, [American Airlines does reserve the ideal to request delivery information for travellers underneath the age of 2 decades].
Regretably on account of temperature I used to be unable to get out of your tri metropolitan areas promptly this past week. However I'm pretty pissed off with American Airlines purchaser service.
I had a awful experience making use of American Airlines! My gate was altered six occasions and they had me managing from gate to gate to overlook my flight! Then was placed on another flight who’s gate was adjusted four instances following that! The people today at gate were being unpleasant and didn’t treatment! My flight was delayed as a consequence of servicing concerns then I ultimately get on plane and sit in my seat and my arm was scratched by an employee pushing the consume cart!
I will never be use AA again!! I booked a flight for me and my son to join our spouse and children on trip. Extensive Tale limited anything arrived up and we've been unable to go at this time. I known as your organization with in excess of a weeks notice. Canceled the battle with cellphone rep John; who was incredibly well mannered. He didn't say anything about the amount of charge I will be come about for canceling the flight. I termed again to talk to with regard to the demand and I had been advised that I would be demand $two hundred by AA and $50 in the source I accustomed to guide the flight go to this website for every individual. Which i would've a $fifteen credit history for each man or woman… I requested to talk to her supervisor and Michelle Morgan was the individual I future talked to. She was no help, I questioned to speak to her supervisor and she or he stated that there was not one person higher than her. I explained to her which i was absolutely sure that there was a person previously mentioned her. Eventually she stated that I could go to The shopper relations Website-internet site. Yet again I asked her twice for her supervisor’s identify and she or he replied customer relations. I yet again explained to her I wished the identify of her immediate supervisor, the individual that she reported to…the name offered was Jalia Elisidi .
I known as am. air on 3/twenty five/16 to check with if on the return inter-national flight if I could expend the evening with the airplane change town, (in which we initial enter the United states before occurring to finish the flight home), to relaxation, and select the fight up the following day with the same ticket to fly household. I’ve completed this just before coming house from Europe with out a dilemma. I also stated that I was getting the tickets with my visa points.
She was good And that i hope she is on the flight subsequent spet After i am heading back to St Thomas Many thanks Mike
I lately flew back again from Raleigh Durham to LA airport. It had been 5 hrs. Of distress for me to put up which has a crying 20 month aged about the flight.
it can be pitiful to get to report that my several emails to Purchaser Relations haven't been answered as of thus far Oct 29, a total deficiency of probably the most elementary courtesy towards an 84 years outdated Very first-Course passenger and Regular Flier….
I had been shocked to discover that American Airlines will not make it possible for families with modest children board the airplane first. This can be an ordinary for almost all airlines. I had been touring with my mom, spouse, and four thirty day period outdated son. I asked the a few african american women powering the desk if I was in the position to broad the plane early.
Experienced an internet reservation established to go and when attempting to submit it explained to me to start out more than – I termed a consultant instantly and said they could see the price I used to be quoted but when refreshed when up $120 – Challenging to believe that they would not stand by what they might see on line – I ended up needing to fork out the extra $120 because I essential Those people exact flights – once again not easy to think they would not stand beside the online rate – extremely expensive
Worst Airline ever?!?! Lost my baggage in Charlotte NC, February 6 immediately after providing it (coupled with my wife’s) to two attendants on the baggage belt for returning travellers. Hers arrived in on our flight, mine didn't. Now eleven times afterwards and immediately after owning undergone phone hell and many quite non caring persons, I have experienced no contact from any person. The conventional answer is “we are still attempting to Identify your baggageâ€. Their questionnaire and all kinds have already been sent to Baggage Declare Division but no person seriously seems to have an interest in doing anything at all to relieve their issues.